Frequently asked questions

You have questions and we have answers.

Shipping

We strive to ship your order as quickly as possible. Depending on the time of day you place your order, it may take up to 2 business days to assemble, package, and ship your order. Shipping and arrival may be affected by observed holidays or carrier peak periods.

Once your package has been shipped, we will send you an email at the billing email address that you provided at checkout. You can also create an account and view your recent order to find your tracking number.

We ship worldwide. To see what it will cost to ship your order, simply add items to your cart and select your country at checkout.

We have two main shipping locations; Broomfield, Colorado, and Ferndale, Michigan USA.

Ordering

We accept VISA, MasterCard, American Express, and Discover card. We also accept PayPal.

If you checked out as a guest, please create an account using the same email address that you used when placing your order. From your account page, you will be able to check the status of your order and view tracking information.

If you need to cancel your order, please contact us by completing the form on our contact page. Please keep in mind that we strive to process and ship orders the same day (if received before 1 pm MST), and once the order has shipped you will not be able to cancel it.

Just create an account and signup to receive promotional emails for our latest deals, sales, and updates. Whenever we have a sale or awesome deal, our subscribers will know about it first.

Returns

We’ll gladly accept returns of defective merchandise within 30 days of the original purchase date.

Refunds are issued to the original payment method or your Lacemax.com account, as account credit, within 7 business days after your return has been delivered.

Can we help you with anything else?

If you have questions and would like to talk to us, please feel free to contact us and we’ll try our best to answer your questions.

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